According to the International Energy Agency (IEA), the energy demand is projected to grow 15% from 2020 through 2030. Over the same period, the energy-related CO2 emissions are forecast to grow by approximately 11%. As a result, Energy leaders are forced to address increasing demands on the grid, the environment, and their customers. Executive leaders must play a significant role in every “Future of Energy” scenario, and will need to pivot away from volume-based commodities to define new energy product and service architectures, ranging from energy end use as a service to reliability services.

Customers demand quick fixes to their problems, but offering too many touchpoints creates confusion on where to seek resolutions. These high-effort customer experiences create an unloyal customer base, with 96% of customers likely to switch vendors/merchants after a negative experience. In contrast, only 9% of customers who had low-effort experiences considered switching. Increase customer lifetime value by 20% on average and reduce the cost of deploying price optimization by as much as 80% with CaseNine's CPQ for Telecom Solution. Sales intelligence advice, next-best-action recommendations, and customer churn warnings also add value.