Everything about the CaseNine Method in 5 answers

Everything about the CaseNine Method in 5 answers

CASENINE SPOTLIGHT SERIES
An interview with: Maudy van Eldik, CaseNine founder and CEO

All projects provided by CaseNine use the CaseNine Method. What does that method involve and
why do organizations benefit from it? Maudy van Eldik explains what to expect. “A project is only
successful when the end user not only becomes enthusiastic, but also actually uses the solution.”

Casenine methode

For several years now, all CaseNine implementation projects have been using the CaseNine Method. What does the method involve?
“In everything we do and make, we follow an important principle: we do everything for the end user. It is precisely this characteristic that distinguishes the way we work. Often – especially in a development environment – people mainly think from the perspective of technology. With the CaseNine Method, we think from the perspective of the end user. That has far-reaching implications: both our methodology and the culture are based on this. I myself still like to be seen as an end user. A project is successful when the end user becomes enthusiastic and actually uses the solution.”

What does the CaseNine Method look like during a project?
“The CaseNine Method consists of various components that are used during the process. An
implementation process uses a combination of practical tips and tricks, and software. These are housed in a library. For the customer, this means that a project can be started faster, among other things. That aspect ensures happy end users. After all, the manual work has already been completed. At the start of an implementation process, the standard CaseNine Method is used, but we adapt it based on the customer situation.”

Did you know?

The CaseNine Method is based on two pillars. First of all, there is the principle ‘Happy Employees, Happy Customers’. In addition, the CaseNine Method strives to remove the technical barriers within implementations of CRM and CPQ.

How did the CaseNine Method come about and how distinctive is it?
“The CaseNine Method was developed on the basis of previous projects. This approach creates an
interesting dynamic: the CaseNine Method is further refined and improved with each project. That process has now been going on for about three to four years. With regard to the distinctive
character: in practice, projects are mainly based on the implementation methodology of Salesforce. The CaseNine Method therefore mainly distinguishes itself in the area of the specific add-ons, from which you as an organization benefit directly.”

“The implementation of CRM and CPQ solutions is becoming increasingly complex.”

Why is this approach particularly relevant in these times?
“We can’t get around this: the implementation of CRM and CPQ solutions is becoming increasingly complex. We also share this observation with the research agency Gartner. With the CaseNine Method we are responding precisely to this development. The results are well reflected in practice, for example with the ENGIE Nederland Case. Read the article here.

What further developments can we expect?
“We are currently working on further improving and expanding the best practices within the CaseNine Method. This is a continuous process. Later this year it will also be possible for organizations to purchase the CaseNine Method library. Implementation Consultants and engineers can then use this immediately. We will of course also provide the corresponding training.”

Take the next steps

  • Contact Maudy van Eldik for more information about the CaseNine Method.
  • Discover all the ins and outs of the CaseNine Method in this video. 

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Want to know more about the benefits of a CPQ solution in practice? Read more background information here or contact us directly for a consultation. 

Maudy van Eldik
Expert // Maudy van Eldik

Maudy van Eldik is founder of CaseNine and CEO of the organization. In this capacity he is responsible for the general processes, but also closely involved in the various customer projects.

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