Fudura
Salesforce CRM and Salesforce Platform
Fudura is part of network operator Enexis. Fudura focuses on the large business market and measures and makes energy flows transparent and controllable. As a market leader, they help business customers in the Netherlands, in both the private and the public sector, to achieve reliable and effective energy management.
The business case
CaseNine is working on multiple projects at Fudura. For example, Fudura wanted to build a connection register so that they could ease the administrative burden on private grid owners. Fudura’s administrative service attends to meter reading, messaging for supplier changes, (sub-)allocation and reconciliation, monitoring and communication of consumption volumes and, if required, customer-specific reports and invoicing.
Best practices
How we helped this client
- Building a complete Connection Register in Salesforce which registers all Fudura’s customers’ connections to the grid
- Providing EAN codes for third-party connections to the grid
- Configuring the processing of messaging for such purposes as switching energy supplier
- Automation of electricity and gas allocations
- Implementation of dashboards by means of Lightning Webcomponents
- Building a contract register: an invoicing system with links to the finance system
- Improving and adjusting the sales flow leading to the generation of quotations and the conversion of quotations to contracts.
- Building an asset register: a system for keeping track of Fudura’s various assets in the country (meters, modems, metering devices, etc). It also includes support for handling and sending out various market-related messages that are part of the asset register (LOSS, GAIN, etc.)
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